CHANGE MANAGEMENT

Each platform has its own logic and implementation methodology, and every organization has its own unique reality.

As specialists, we have developed a change management methodology tailored to each solution, which naturally integrates with frameworks like SAP Activate, Salesforce CSM, or Microsoft Catalyst—ensuring that technical aspects progress in sync with change adoption.

We implement technology-specific plans that are aligned with the unique characteristics and needs of each organization.

We design change experiences tailored to each technology, using a flexible, people-centered methodology.

The goal isn’t just to make the tool work, but to ensure that those who use it know how to leverage it, want to use it, and feel that it improves their work.

To achieve this, we promote new habits that integrate the tool into daily practice and ensure its sustained use over time.

Changing the office, modifying the way of working, reorganizing teams, or implementing new structures and business models are processes that deeply impact how people experience their day-to-day lives.

At Olivia, we design change experiences to ensure these processes are meaningful, translate into new habits, and generate a tangible improvement in the way people work.

In a context where artificial intelligence is automating increasingly complex decisions, the real differentiator lies in sales teams’ ability to connect with the unexpected.
Transactional relationships with customers must evolve—from basic advising to creating truly meaningful experiences.

We offer a methodology that transforms sales forces by integrating technology with human judgment and strengthening skills such as systems thinking, data analysis, creative problem-solving, and effective communication, among others.

Artificial intelligence is transforming our businesses across various areas and promises radical changes that will enable us to generate efficiencies in all aspects. However, for many, it is seen as a threat.

Managing the change towards AI strategically within your organization will be key for your employees to embrace it and unlock their true potential. We will encourage them to adopt it themselves, promoting efficiency and freeing up time to focus their talent on creation, innovation, and customer relationships.